"Omnia mutantur, nos et mutamur in illis"
We have freed ourselves a little more from the restraints of depending on physical file folders for answers regarding the status or location of the various contents stored throughout our warehouse. With that in mind, our efficiency increases everyday, and our ability to serve our customers continues to grow exponentially. Software, we have discovered, is the key to unlocking this potential.
Similar to your experience with Google when seeking information, what once required sifting through file folders, has now been replaced with the convenient search feature when looking for various items in a given inventory. We can now discover a whole variety of information all in one single centralized place, that can be located from anywhere on the planet, from any device with an internet connection. Whether it be the cleaning status of an item, that item's location, what room the item was removed from within the home, who last moved the item, pre-existing conditions of the item prior to pickup, as well as a potentially infinite number of photographs that can be taken to properly document each item. Access to such a plethora of data enables us to be more transparent, and to be better equipped to serve our customers in an unprecedented manner.
Contents inventories are now generated using a tablet or a smart phone. The description of the item, pre-existing condition notes, codes indicating what is to be done with the item, photographs of the item and more can be inputted into the device and uploaded into a central cloud database. This information is all contained and accessible within QR codes and ID #'s that are then attached to each item to be used for tracking purposes, and to update the various details of the item as it moves from place to place throughout the restoration process. No longer is there an issue with numerical orders on the inventory or keeping track of physical pieces of paper to inform us about the contents; freeing us a little more from the bounds of the physical world.
Everyone benefits when the time it takes to process the details and documentation of a claim is reduced. The people who benefit the most, however, are the insurance policyholders. No longer having to depend on handwritten inventories and hand written pricing to generate estimates has drastically reduced the length of time that must pass between the creation of the contents inventory, and the transfer of that information into a ready to be submitted estimate. Wrists and pens have certainly been saved in this transition!